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UPDATE: Idemia is still experiencing some issues with their server and it is not loading all backgrounds at this time. Our staff are diligently working on processing determinations as all the information becomes available. However, it will take several days to work through the submissions that go back to at least July 6th, 2022. We will offer Determinations as quickly as possible. We thank you for your patience.





There are multiple states with Idemia that are all not receiving background checks. A server went down within Idemia and they are currently working on resolving the issue. You probably haven't received any new backgrounds since July 6, 2022. This is for anyone who will be pulling background checks until it is fixed.




6.30.2022 Please see the HELP documents for Covid Letter # 9



Please watch this page for updates.


2.28.2022

Effective Immediately- Idemia/IdentoGo will no longer accept expired forms of Identification.


SCHEDULING TIPS:

IDEMIA CUSTOMER SERVICE 855 766 7746

* IDEMIA will only display dates that are available on their live calendar

* IDEMIA will use the selected method of contact to give notice of schedule changes

* If appointments are not available at your location, you may use a neighboring county

* IDEMIA may apply additional fees if an applicant is fingerprinted in another state


IDEMIA continues to partner with providers to host fingerprinting locations on site at their facility/agency. If you are interested in seeing if your location is eligible, contact IDEMIA Customer Service.


´╗┐IMPORTANT MESSAGES

1.28.2022- New COVID PROVIDER LETTER #8

Please view letter under HELP for details.


9/24/2021 Unsure if your employee requires a new application?

CHECK YOUR ROSTER.

EMPLOYEES --> ROSTER

The applicant's determination expiration date will display to the far right.

´╗┐

THIS IS THE WV CARES PRODUCTION SITE

To register for online training, please email wvcares@wv.gov and a staff member will email you a registration form.



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